🍵 PiPi Tea — FAQ
Quick answers to your most common questions
🌿 About PiPi Tea
What is PiPi Tea?
We offer carefully sourced teas to enjoy as part of your daily routine.
What types of tea do you offer?
Our lineup can include Oolong, Hibiscus, and Matcha, depending on availability. Check the product page for what's currently in stock.
Does PiPi Tea have caffeine?
It depends on the tea! Hibiscus is naturally caffeine-free, while Oolong and Matcha naturally contain caffeine. Check the product page for specifics.
How do I prepare my tea?
Brewing instructions come with your tea and are also listed on the product page — just follow along for the best cup.
📦 Orders
Can I cancel or change my order?
Reach out as soon as possible! Once an order starts processing, we may not be able to make changes.
Can I fix my shipping address?
Contact us right away if you entered the wrong address — we can't guarantee a fix once the order is in processing.
How do I check my order status?
You'll get tracking info by email as soon as your order ships.
I received the wrong product. What should I do?
We're sorry about that. Please contact us with your order number and a photo of the product you received so we can review the issue and assist you.
I received an order I no longer want. Can I return it?
Eligible unopened products may be returned according to our return policy. If you simply changed your mind, this is considered a remorse return.
Please review our Return Policy before sending your package back.
Can I change my order after placing it?
If you need to change your order, such as the product, quantity, or shipping address, please contact us as soon as possible. Changes may not be possible once your order has entered processing.
Can I cancel my order?
Yes. You may request to cancel your order within 12 hours of placing it, provided the order has not already been processed or shipped.
To request a cancellation, please contact us as soon as possible at:
support@pipitea.com or contact us at +1 (888) 658-8048
Please include your order number and the email address used for your purchase.
What happens if I contact you after 12 hours?
After the 12-hour cancellation window, your order may already be in processing or fulfillment. Once an order has been processed or shipped, we may no longer be able to cancel it.
If your order can no longer be cancelled, you may be eligible to return the product under our applicable Return Policy.
Is cancellation guaranteed within 12 hours?
A cancellation request made within 12 hours will be reviewed based on the current status of your order.
If the order has already entered processing or fulfillment before we receive your request, cancellation may no longer be possible.
How will I know whether my cancellation was successful?
You will receive confirmation from PiPi Tea if your cancellation has been successfully processed.
Please do not assume an order has been cancelled simply because a request has been submitted. Wait for our confirmation.
Can I change my order instead of cancelling it?
Please contact us as soon as possible if you need to change your product, quantity, or shipping information.
Changes are subject to the status of your order and may not be possible once processing has begun.
🚚 Shipping
Where do you ship?
We ship to many locations worldwide, though some areas may have restrictions.
How long does shipping take?
Most U.S. orders arrive in 3–5 business days. International times vary by destination.
When will my order ship?
Typically within 1–2 business days, though this can vary by product.
My package is delayed — what now?
Check your tracking link first. Still stuck or no updates? Contact us with your order number and we'll take a look.
Tracking says "Delivered," but I don't have it.
Check your porch, mailbox, building reception, and with neighbors — packages often turn up nearby. Still missing? Contact us with your order and tracking info.
What if my package is lost?
Let us know with your order and tracking number, and we'll look into it and help sort out next steps.
My tracking information has not been updated. What should I do?
Tracking updates can sometimes take time to appear while a package is moving through the carrier's network. If there has been no meaningful update for an extended period, please contact us with your order and tracking information.
My order is taking longer than expected. What should I do?
Please check your tracking information first for the latest carrier update. If your order continues to be delayed, contact us and we'll review the available shipping information with you.
Can I change my shipping address?
Please contact us as soon as possible after placing your order if you entered an incorrect address.
Because orders may be processed quickly, we cannot guarantee that an address change can be made once fulfillment has started.
🔄 Returns
Do you offer a money-back guarantee?
Yes! We offer a 90-day money-back guarantee on eligible purchases.
What's a "remorse return"?
That's just returning something because you changed your mind — no problem is required! Common reasons:
- Ordered more than you needed
- Decided you don't want it anymore
- Your circumstances changed
- Simple change of heart
For these returns, the product just needs to be unopened, unused, and in its original packaging.
Can I return an opened product?
Since tea is a consumable product, opened or used packs generally aren't eligible for a standard return or refund.
My tea arrived damaged or defective — help!
Contact us ASAP with a photo or video of the issue. For qualifying items, we'll offer a replacement or refund.
How do I start a return?
Email support@pipitea.com before sending anything back, and we'll send you the right instructions. Hang onto your tracking info until it's processed.
Who pays for return shipping?
For remorse returns and other customer-requested returns, that's on you. Damaged or defective items may qualify for different arrangements.
I received an order I no longer want. Can I return it?
Eligible unopened products may be returned according to our return policy. If you simply changed your mind, this is considered a remorse return.
Please review our Return Policy before sending your package back.
💳 Refunds
How is my refund issued?
Straight back to your original payment method.
How long does it take?
About 3-5 business days after we receive and process your return, depending on your bank.
Why haven't I received my refund yet?
Banks sometimes need extra time after a refund is issued. If it's been a while past the usual window, contact us and we'll check the status.
Are shipping fees refunded?
Original shipping fees are generally non-refundable for customer-requested returns.
How do I request a refund?
Please contact our Customer Support team with your order number and a brief explanation of your request. We’ll review your order and let you know what options are available.
Where will my refund be sent?
Approved refunds are generally returned to the original payment method used for the purchase.
🔁 Subscriptions
What is Subscribe & Save?
It's our recurring-order option — get your favorite tea delivered automatically on a schedule you choose.
How often will I be charged?
Whatever schedule you pick:
- Every 30 days
- Every 60 days
- Every 90 days
Billing follows your original order date, and we'll always send a reminder before each charge.
Can I cancel my subscription?
Anytime — just email support@pipitea.com or call us at +1(888) 658-8048 before your next billing date.
Can I pause it?
Yes! Pause whenever you need a break — it'll pick back up automatically after your selected pause period.
Can I skip a delivery?
Yep, you can skip an upcoming shipment and keep your subscription active.
Can I change my subscription?
Of course — update your quantity, frequency, tea selection, or shipping address anytime by contacting support@pipitea.com/ +1(888) 658-8048
I didn't realize I was subscribed — what now?
No worries — it happens more than you'd think! Contact us and we'll walk you through your order date, billing schedule, and your options.
What if I cancel after my order has already been processed?
Cancelling stops future orders, but one that's already shipped generally can't be cancelled. If it's unopened, you can return it under our standard policy.
Are already-processed subscription charges refundable?
Generally not, though cancelling will stop all future charges right away.
How does my subscription work?
When you choose Subscribe & Save, your selected product is scheduled for recurring shipments based on the delivery frequency you choose.
Your subscription will remain active until you cancel it.
Will I be charged automatically?
Yes. A subscription is a recurring order, so your payment method will be charged according to your selected billing schedule.
Can I switch to a different PiPi Tea product?
For eligible subscriptions, you may be able to change your product selection. Please contact us for assistance.
I have too much tea. What are my options?
We understand that everyone's usage is different. Depending on your subscription, you may be able to skip a shipment, pause your subscription, change your delivery frequency, or adjust your quantity.
Contact us and we'll help you find the option that best fits your needs.
Can I return a subscription order?
Eligible unopened products may be returned according to our Return Policy. Subscription cancellation and product returns are separate, so cancelling a subscription does not automatically cancel an order that has already been processed.
What if I don't recognize a subscription charge?
Please contact us at support@pipitea.com with your order information. We'll help explain the charge and review your subscription details.
How can I make sure I don't receive future subscription charges?
To prevent future recurring charges, make sure your subscription is cancelled before the next scheduled billing date.
Please wait for confirmation that your cancellation has been completed.
Can I get Subscribe & Save savings without a subscription?
Subscribe & Save savings apply to eligible subscription purchases. Any one-time purchase pricing or promotions will be shown separately at checkout.
💬 Product Concerns
I don't like the taste — now what?
Totally understandable — tea preference is personal! If it's unopened, you can return it under our 90-day policy. We'd also love your feedback.
The tea didn't agree with me.
Stop using it and check with a healthcare professional if needed. Then contact us so we can help with your options.
I got the wrong product.
Send us your order number and a photo of what you received — we'll get it sorted.
Something's missing from my order.
Let us know your order number and what's missing, and we'll take it from there.
Where can I report a product concern?
Please contact our Customer Support team at:
support@pipitea.com
Include your order number and relevant details so we can assist you as efficiently as possible.
⚠️ Customer Safety
Someone contacted me claiming to be PiPi Tea — is it real?
Be cautious of unexpected requests for payment details, passwords, verification codes, or app downloads. We'll never ask for sensitive financial info this way. If something feels off, contact us directly through our official channel.
I see a charge I don't recognize.
Email support@pipitea.com with what you know about the charge, and we'll help you review it.
Can I drink PiPi Tea if I have a medical condition?
Everyone's health needs are different. If you have a medical condition, take medication, are pregnant or breastfeeding, or have concerns about consuming a particular ingredient, please consult your doctor or another qualified healthcare professional before using the product.
Does PiPi Tea treat or cure medical conditions?
PiPi Tea products are not intended to replace medical diagnosis or treatment.
If you have a health concern or medical condition, please speak with a qualified healthcare professional for appropriate medical advice.
How should I store my PiPi Tea?
Store your tea according to the product instructions and keep it in an appropriate, dry storage area away from excessive heat, moisture, and contamination.
I received a call or message from someone claiming to be PiPi Tea. What should I do?
Please be cautious with unexpected communications requesting:
- Bank or payment information
- Passwords
- One-time verification codes
- Credit or debit card details
- Money transfers
- Downloads of unfamiliar applications
-
Clicking suspicious links
Do not provide sensitive information or follow instructions you do not recognize.
Instead, contact PiPi Tea directly using our official customer-support channels.
📩 Still Need Help?
Email us anytime at support@pipitea.com or call us at +1(888) 658-8048 — including your order number and purchase email helps us help you faster.
Clear information. Transparent policies. Helpful support. 🍵
